Terms and conditions

These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of Kisanyám Dizájn (registered office: 3 Mikszáth Kálmán utca, 2459 Rácalmás, Hungary; tax number: 49310795-1-27; hereinafter: the Company or the Service Provider) and of the Customer (hereinafter: the Customer) using the electronic commerce services provided through the kisanyamdizajn.hu website (the Service Provider and the Customer hereinafter together: the Parties). The GTC applies to every legal transaction and service carried out through the kisanyamdizajn.hu website, regardless of whether it is performed from Hungary or from abroad, by the Service Provider or by its subcontractor.

1. General information, conclusion of the contract between the Parties

1.1. The scope of this GTC covers all electronic commerce services provided in Hungary through the electronic shop (hereinafter: the Webshop) on the kisanyamdizajn.hu website (hereinafter: the Website). The scope of this GTC also covers all commercial transactions in Hungary concluded between the Parties defined in this contract. Purchases in the Webshop are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("Ektv.").

1.2. Purchases in the Webshop can be made by placing an order electronically, in the manner set out in this GTC.

1.3. Most of the Webshop's services are available to all users without registration. However, some services require registration (and then logging in), to which anyone is entitled in accordance with this GTC. These services relate to the wholesale interface and to registered customers. Registration is not required to place an order.

1.4. The Service Provider accepts the order (offer) of a guest Customer by a separate acceptance e-mail (confirmation e-mail), in which it informs the Customer, among other things, of the conclusion of the contract and the expected delivery time. After the order has been placed, the contract may be freely modified or canceled without consequences until it is fulfilled. This can be done by phone or by e-mail. The contract concluded between the Parties in Hungarian for the purchase of goods qualifies as a written contract; the Service Provider files it and keeps it for 5 years after its conclusion. Registered Customers do not need a separate acceptance e-mail: after clicking the "Order" button, the contract, which qualifies as a written contract, is concluded immediately between the Customer and the Webshop.

1.5. Customer service and personal order pickup

• Office address: 3 Mikszáth Kálmán utca, 2459 Rácalmás, Hungary
• Phone number: +36 30 738 9020
• Main e-mail address: info@kisanyamdizajn.hu

2. Registration

2.1. Registration is possible under the Registration menu item on the Home page, by filling in the form found there, which consists of two parts. A preliminary data request (a freely chosen username, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent by e-mail to validate the registration, by a more detailed personal data form, which may also be filled in before placing orders. By registering on the Website, the Customer declares that they have read and accept the terms of this GTC and of the Privacy Policy published on the Website, and consent to the data processing described in the Privacy Policy.

2.2. The Service Provider shall bear no liability whatsoever for delivery delays or any other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider shall not be liable for damages resulting from the Customer forgetting their password or the password becoming accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats each registration as a separate legal person. Previously recorded data can be changed after logging in, in the Edit personal details menu item available after clicking the Personal settings link; this may also affect the data of active orders. The Service Provider shall bear no liability whatsoever for damages or errors resulting from the Customer changing the registered data.

3. Ordering

3.1. The essential properties and characteristics of the goods to be purchased, and the instructions for their use, can be found on the information page of the specific item, with the detailed actual properties of the goods contained in the instructions for use enclosed with the product. It qualifies as contractual performance by the Service Provider if the product has more favorable, more advantageous properties than those described on the website or in the instructions for use. If you have a question about the goods before purchasing, our customer service is happy to help. If you need more information than is published on the website about the quality, basic properties, use or usability of any goods in the Webshop, please contact our customer service, whose details and contact information you will find in section 1.5.

3.2. The purchase price is always the amount shown next to the selected product, which, unless indicated otherwise, already includes VAT. The purchase price of the products does not include the cost of delivery.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, with the change taking effect at the same time as it appears on the Website. The change shall not adversely affect the purchase price of products already ordered.

3.4. If, despite all the Service Provider's care, an incorrect price appears in the Webshop, especially an obviously incorrect price, e.g. one that differs significantly from the well-known, generally accepted or estimated price of the product, or a price of "0" HUF or "1" HUF appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase.

3.5. We accept orders through the Service Provider's website from registered or guest Customers. Our system only accepts your order if the Customer fills in all the fields required for the order completely, in good faith and with real data, and guest Customers confirm the confirmation message. (If the Customer fills in a field incorrectly or incompletely, they will receive an error message from the Service Provider.) The Service Provider shall bear no liability whatsoever for delivery delays or any other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.

3.6. Orders can be placed in the Webshop either without registration as a guest customer or after registering and logging in, using the Cart. The Customer can add the selected products to their Cart using the "Add to cart" link on the page describing the product's details, which appears after clicking on each product. The contents of the Cart can be modified after clicking the "Cart" link, where the desired quantity of each product can be specified, and the contents of the Cart can be modified or deleted. Once the Customer has finalized the contents of the Cart, they place their order by clicking the "Order" button. After clicking the "Back" link on the summary page, the Customer can again modify the contents of their Cart and other data as needed. The order is placed and the offer sent by clicking the "Order" button on the Cart summary page.

3.7. After the Customer's purchase offer (order) has arrived, the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), as described in section 1.4. If this confirmation does not reach the Customer within 48 hours of sending the offer, the Service Provider's obligation to be bound by the offer and any obligation of the Customer shall automatically cease without any further conditions. If you do not receive the order confirmation message, please contact our customer service.

4. Shipping and payment terms

4.1. The Service Provider delivers goods ordered for home delivery with its own vehicle or through a shipping company. The shipping fee is borne by the Customer and is shown on the invoice. You can find information about our current shipping fees at https://kisanyamdizajn.hu/szallitasi-dijak. If several orders are received from one Customer on the same day, they are considered separately for the purpose of the home delivery fee. If the Customer indicates this when placing the second order and, based on the Service Provider's feedback, it is still possible, the Service Provider may combine the orders; parcels that have already been dispatched cannot be combined afterwards. The Service Provider reserves the right to change the shipping fee, with the change taking effect at the same time as it appears on the Website. The change shall not affect the purchase price of products already ordered.

4.2. Once the order can be fulfilled, the Service Provider allows the Customer to choose the delivery time, which does not indicate a specific time but serves to select an approximate delivery window. The Service Provider is not able to undertake delivery at a specific hour. The delivery deadlines published on the Website are for information purposes only; the actual delivery deadline is always stated in the order confirmation.

4.3. Certain products may also be picked up in person, subject to prior notice from the Customer, at the Service Provider's warehouse specified in section 1.5.

4.4. The Service Provider performs services ordered on the Website at the location stated in the order confirmation sent to the Customer by e-mail.

5. Right of withdrawal, method and consequences

5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving any reason. The method of this is governed by Government Decree 17/1999 (II.5.) on contracts concluded between distant parties. The Customer may exercise the right of withdrawal from the day on which they received the goods. The right of withdrawal may also be exercised in the case of personal pickup. The Customer may communicate their declaration of withdrawal to the Service Provider at the phone number, postal address or e-mail address shown in the Service Provider's details. When exercising the right of withdrawal, the Customer must arrange the return of the product at their own expense. The Customer may not return the product concerned by the withdrawal to the Service Provider cash on delivery; the Service Provider does not accept cash-on-delivery returns. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damage resulting from improper use of the goods. Apart from this, the Customer shall not bear any other costs in connection with the withdrawal. Please always return the product to our Rácalmás address (3 Mikszáth Kálmán utca, 2459 Rácalmás, Hungary)! The Service Provider will refund the amount paid by the Customer in full, in accordance with the applicable legislation, without delay, but no later than 30 days after the withdrawal.

5.2. The Customer may not exercise the right of withdrawal:

• in the case of a product that is tied to the Customer's person, or that was produced based on the Customer's instructions or at their express request, or that by its nature cannot be returned
• if the Customer has opened the packaging, and in other cases specified by law.

5.3. The provisions of this section apply exclusively to Customers (consumers) concluding a contract for purposes outside their economic or professional activity.

6. Warranty, guarantee

6.1. Mandatory guarantee, warranty

The Service Provider is subject to a guarantee obligation for its products under the Civil Code and Government Decree 151/2003.
In the case of a consumer contract, according to the Civil Code, the entitled party may enforce their warranty rights within a limitation period of six months from the date of performance; in the case of a consumer contract, however, the limitation period is two years. In the case of a consumer contract, the entitled party may submit their complaint within two months of discovering the defect.

6.2. The Customer may enforce their guarantee rights during the guarantee period from the date of performance by the Service Provider (the day of handover or commissioning).

6.3. The Customer is only entitled to enforce their guarantee rights upon presenting or handing over the invoice issued by the Service Provider as proof of payment upon receipt of the product. The Customer must prove the fact of the purchase beyond any doubt.

7. Liability

The information on the Website has been published in good faith, but it serves information purposes only, and the Service Provider accepts no liability for its accuracy or completeness. The Customer may use the Website solely at their own risk and accepts that the Service Provider accepts no liability for material and non-material damages arising during use, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal act, or damaging life, physical integrity or health. The Service Provider excludes all liability for the conduct of the users of the Website.

The Customer is fully and exclusively responsible for their own conduct; in such a case, the Service Provider will cooperate fully with the competent authorities to uncover the infringements. The Service Provider is entitled, but not obliged, to check any content made available by Customers while using the Website, and with regard to the published content, the Service Provider is entitled, but not obliged, to look for signs of unlawful activity.

Due to the global nature of the Internet, the Customer accepts that when using the Website, they act taking into account the provisions of the relevant national legislation. If any activity related to the use of the Website is not permitted under the law of the Customer's country, the Customer shall be solely responsible for the use.
If the Customer notices objectionable content on the Website, they are obliged to report it to the Service Provider immediately. If, acting in good faith, the Service Provider finds the report well-founded, it is entitled to delete or modify the information immediately.

8. Copyright

8.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the course of providing the services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website's interface, the software and other solutions, ideas and implementation used).

9. Legal remedies

9.1. Customer service: the customer services specified in section 1.5.

9.2. Other legal remedies

Complaints to the consumer protection authorities.

If the Customer notices a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. Conciliation board. For the out-of-court, amicable settlement of consumer disputes related to the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board operating alongside the professional chamber competent for their place of residence.

General Inspectorate for Consumer Protection
(7 Városház utca, 1052 Budapest, tel.: 318-2681)

Conciliation Board of Fejér County
4-6 Hosszúsétatér, 8000 Székesfehérvár

Court proceedings.

The Customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

10. Miscellaneous

10.1. The security level of the Webshop is adequate and its use poses no risk; however, we recommend that you take the following precautions: use antivirus and spyware protection software with an up-to-date database, and install the security updates of your operating system. Purchasing on the Website presupposes that the Customer is aware of the technical limitations of the Internet and accepts the possibility of errors associated with the technology.

10.2. The Service Provider is entitled to unilaterally amend the terms of this GTC at any time. The Service Provider will inform users of the amendments by e-mail before they take effect. When the amendments take effect, registered users must expressly accept them when logging in to the site in order to use it.